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Automated Provisioning

SuperController®

Automate service delivery, directly from BroadHub

SuperController® lets you add complete control of voice, video and data service delivery to the BroadHub® customer management and billing and system – seamlessly! 

SuperController acts like an interpreter taking commands from BroadHub and translating them to something a third-party vendor can use to activate, deactivate or change services for your customers.

SuperController offers interfaces to today’s (and yesterday’s) most popular service delivery platform. For those we don’t yet support, we’re happy to write a new interface. Who do we provide interfaces to? See the Partner section of our website for a complete list of our Certified Interface Partners.

Automated provisioning for FTTH, Gateways, IPTV, Digital, DVR, CableCARDs, Conditional Access, Voice, Data, & more.

Interface-based technology means plug-and-play for most major service delivery platforms. Allows for unlimited scalability and future-proofing. Protect revenues by ensuring that delivered services are always billed. Automated disconnects ensure that services are deactivated when payment stops. Speeds time to market with predefined interfaces. Launch services before your competition. Leverage legacy systems rather than replace them.

Video Provisioning

The cornerstone of any automated service delivery strategy, GLDS has been provisioning video service for more than 30 years, maximizing revenue recognition and minimizing leakage.  Whether You’re launching IPTV or still humming along on addressable TAPS, GLDS has got you covered with dozens of video interfaces to chose from.  Better still, our customers keep us on the front lines with new interfaces ensuring that when you’re ready, GLDS should be ready too.

Internet and Voice Provisioning

While we typically leverage industry leading partners for many of these kinds of services, GLDS has been enabling IP-based services for more than a decade.  Visit this page to learn more.

Regardless of what service you offer, GLDS has a way to ensure automated end-to-end service delivery and billing.

Want to see who we’ve integrated with?

Hosted HITS Authorization

Digital Service Bureau (DSB)

Get easy access to digital authorization with a hosted,
lite version of GLDS’ billing and provisioning solutions.

The Digital Service Bureau (DSB) offers you the industry-leading digital authorization and PPV features of our flagship software, BroadHub®, at a fraction of the cost of most in-house solutions. No HMS (data collector) required for non-RF systems. No ANI service costs or leased lines. Get proven Internet-enabled digital control, PPV in days, not months! You’ll access the DSB through a standard PC browser like Internet Explorer, which means there’s no new hardware to buy. The database and billing software run continuously on our hosted, expertly maintained server, saving you the cost and hassle of system maintenance. License a laptop if you like – and control your digital set-tops or access customer records from home – or even from the beach!

  • Activate New Subscribers
  • Manage Customer Accounts
  • Bill by Mail/Email/Credit Card
  • Post Payments
  • Issue Credits to Accounts
  • Track Converter Inventory
  • Control your Digital Services & VOD
  • Track PPV and VOD Activity
  • No New Infrastructure Costs
  • Fast Launch Schedule
  • Optional File Export
  • Get Detailed Reports via Email

All the functionality you need without the up-front costs.

Internet Partners

GLDS offers fully-integrated provisioning of Internet-related services, like cable and wireless modems, usage-based monitoring providers, email servers, FTP, domain servers and more.

TV Everywhere

WinCAP™

TV Everywhere authentication, the way it should be.

GLDS’ goal has always been to help small operators look big, and TV Everywhere plays a very critical role in meeting that goal. It’s our belief that every operator, small or large, should allow their customers to watch your content where they want, when they want. To that end, GLDS has worked closely with its customers, content providers and other vendors involved in TV Everywhere to make sure our customers are well-positioned to take advantage of all the TV Everywhere movement has to offer.

While other vendors offer offline, stand-alone authentication solutions, GLDS is proud to be the ONLY billing vendor offering fully integrated, real-time subscriber authorization, centralized account management, and centralized parental controls. With GLDS’ WinCAPTM content authorization platform, your customers can manage all of their TV Everywhere access from one centralized portal – your customer self-care portal, powered by GLDS.

WinCAP Highlights

  • One set of customer credentials (shared with GLDS self-care portal MyBroadbandAccount) that allow your customer to manage both account access, as well as parental controls for all supported TV Everywhere content platforms.
  • Real-time authorization. Your customer should be able to add premium content, and then have access to that content online immediately, not 4 hours later. We don’t live in a 4 hours later world and real-time access is critical.
  • Centralized platform, hosted by GLDS that allows all content providers a single point of contact for authorizing content. This was a critical part of getting content providers to work with smaller operators. Until we centralized authorization at GLDS, operators were told it was too much of a hassle to deal with “the little guys.” GLDS is dedicated to making life easier for the little guys.
  • BroadHub features that allow you to correlate service codes with content provider programming so that when authorization requests come in, GLDS knows what services to look for on a customer’s account before authorizing.

Already Using the NCTC’s WatchTVEverywhere Platform?

GLDS has combined the built-in package mapping features of WinCAP with a flow-through interface to the NCTC’s WTVE platform giving operators the ability to pass subscriber and programming details directly to the WTVE platform. No need to run reports, convert data, encrypt and upload; we have done all of the heavy lifting for you and have even provided an intuitive user-interface that allows you to manage the NCTC data flow directly from BroadHub.

Contact us to learn more about the platform and to better understand GLDS’ take on TV Everywhere and what it should mean to you.

Workforce Management

BroadHub Tech™

GLDS’ BroadHub Tech product family is a critical part of any work management strategy. The platform provides field technicians with instant access to work and customer-related details eliminating calls to dispatch and empowering technicians to solve problems independently. The platform consists of two products, BroadHub Tech™ and BroadHub Tech gateway.

BroadHub Tech™

Empower your Technicians with BroadHub Tech

BroadHub Tech allows field personnel instant, real-time access to assigned work as well as customer and account details. It eliminates calls into dispatch by putting BroadHub tools on a hand-held device technicians can use to provide the best, quickest customer service possible.

BroadHub Tech Supports any Device with Web-Browser Access:

  • Any Smartphone – Android, iOS, optimized for today’s larger screen
  • Tablets – Android, iOS
  • Laptop or Chromebook

The two-way communication provided by BroadHub Tech gives technicians a broad spectrum of subscriber and equipment data, and allows technicians to make certain account changes directly from their hand-held device. They’ll have tools at their disposal to ensure they deliver the best, most efficient customer service possible.

With BroadHub Tech, Technicians can:

  • Receive, manage and finalize work
  • Manage equipment assignments from truck to account and back again
  • Refresh equipment individually or collectively at the account level
  • Update subscriber, house and equipment notes
  • Collect payments or manage auto-payments
  • Change Bill-to address and update contact information

Android and iOS users see significant additional functionality:

  • GPS Navigate to the next job
  • Sign, image and attach work orders to customer accounts
  • Bar-code scan equipment
  • Receive real-time notification of work order changes
  • Receive real-time location tracking of all technicians with detailed history by technician

Want to download the demo app?  Just ask.

Careers

Looking for an exciting career opportunity? We’re ALWAYS looking for talented, enthusiastic people to join our team. If you think you have something special to offer, let us know.

GLDS offers competitive salary and benefits, and a dynamic, fun work environment. We have primary offices in Carlsbad (San Diego) California, and Beaver Dam, Wisconsin. GLDS is growing, and often creates positions for the right people. We’re a team-oriented company and everybody pitches in to make the customer happy! Every employee is a key contributor and we’ve never had a layoff in our 40+ year history.

Dress code is business casual. Work conditions include a gourmet kitchen and a distinctly “family” environment. Several of our employees have reached their twenty-year anniversaries so don’t look for work here if you don’t plan on staying for a long while. If you’re looking for a great group of people to work with for the rest of your career, this could be the place for you! We pay 75% of comprehensive health insurance and offer 5 different healthcare insurance providers to chose from. We offer a retirement plan (Simple IRA) with matching 1:1 up to 3% of annual salary as well as vacation, holiday and sick pay.  Our Carlsbad office is 3.6 miles from the ocean in a gorgeous office with large work spaces. Most offices have floor to ceiling windows.

Ideal team members will have significant experience in the broadband industry and will love making customers happy. 

Note that we never hire employees from current customers.

Open Positions

Carlsbad, California USA Jobs

  • Nothing available at this time.

Birmingham, Alabama USA Jobs

  • Nothing available at this time.

Kaunas, Lithuania Jobs

Receipt Printer Ribbon

Replacement black printer ribbon for GLDS Receipt Printers. Hey, it’s a printer ribbon, what else is there to say?

2-Part Receipt Paper (10pk)

This carbon-less, two-ply, multi-copy paper produces clear imprints on both copies.  One copy is white and the other is yellow. Each roll has a red warning signal to indicate when you’re ready to load a new roll.

Best of all… It’s guaranteed to work with the GLDS USB Paper-Based Receipt Printer.

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