Uncategorized - GLDS

6 Jul 2011

Billing Subscribers in a Changing Market @Broadband Communities

7/6/11 by Masha Zager

Behind every successful service provider is a great billing system. Responding to market changes with timely new offerings and then marketing these new offerings effectively requires a flexible, customizable billing system that lets service providers implement changes quickly and easily. When Tullahoma Utilities Board (TUB), a municipal utility in Tennessee, added a telecommunications branch in 2007, a new billing system was a clear necessity. Dwight Miller, TUB’s administrative manager, says that although the utility already had billing software for its electricity, water and wastewater services, billing for triple-play communications services over fiber was far more complex.

6 Jul 2011

The Challenging, Changing World of Field Techs @Broadband Technology Report

7/6/11 by Carl Weinschenk
The industry’s field technicians are working hard to keep up with the massive changes that the Internet and, subsequently, wireless technology have brought. One thing that would help, observes Garrick Russell, president of broadband billing and management provider Great Lakes Data Systems, is a better way to handle the information about all the devices in the home.

22 Jun 2011

GLDS Intros WinForce Tech Billing Application @Communications Technology

6/22/11 Great Lakes Data Systems (GLDS), a provider of PC-based subscriber management and billing systems for the cable TV industry, has made available its WinForce tech platform, which is fully integrated with GLDS’ WinCable billing and subscriber management system. WinForce Tech is available as a native Android application, or as a Web-enabled platform. More

15 Jun 2011

GLDS links install, billing @CED NCTA Show Daily – Day 2

6/15/11 Great Lakes Data Systems is introducing a tool created for cable technicians that hooks into GLDS’ back office so that techs have access to all of the info necessary to make sure an installation or repair can be performed without referring back to corporate. More

14 Jun 2011

GLDS Intros Workforce Management Platform @Broadband Technology Report

6/14/11 At the Cable Show in Chicago, Great Lakes Data Systems announced the general availability of its WinForce Tech workforce management platform, which the company is also demonstrating at the show. More

14 Jun 2011

Cable Show 2011: GLDS Intros New Workforce Management Platform @Multichannel News

6/14/11 James Cable To Deploy New WinForce Tech Solution, George Winslow

WinForce Tech provides technicians with details on all the work to be performed as well as the information they need on the subscriber, allowing technicians to manage many subscriber functions that have previously required a customer to call customer service. More

13 Jun 2011

GLDS Introduces Integrated Workforce Management Platform, WinForce tech™

Offers Operators Broad Control Over Subscriber Environment and Real-time Visibility for Field Technicians; James Cable to be Among First to Deploy

CHICAGO (NCTA’s The Cable Show ’11) – June 14, 2011 – Great Lakes Data Systems, Inc. (GLDS), the leading provider of PC-based subscriber management and billing systems for the cable television industry, today announced the general availability of WinForce tech. GLDS will demonstrate WinForce tech to the public for the first time at NCTA’s The Cable Show in Chicago June 14-16, 2011, in GLDS’ booth, #1821. More

11 Apr 2011

Transparent Video, GLDS Team on Small Op Headend @Broadband Technology Report

4/11/11 Transparent Video Systems announced the successful integration of the GLDS billing and management system with the Transparent Video Systems Challenger Platform, an all-digital headend solution for independent cable TV operators. More

25 Mar 2011

Wave Broadband Picks GLDS Workforce Management @Broadband Technology Report

3-25-11 Great Lakes Data Systems entered into a long-term billing and provisioning agreement with Wave Broadband. The west-coast cable op has been using GLDS’ WinCable subscriber management and billing system since 2003. Read the rest of the article here.

24 Mar 2011

GLDS, Wave Broadband agree on long-term deal – Mike Robuck @CED

3-24-11 Wave Broadband has signed a long-term deal to use Great Lakes Data Systems’ (GLDS) billing and provisioning platform. Wave Broadband’s parent company, WaveDivision Holdings, is an MSO based in Kirkland, Wash., that serves more than 300,000 customers in the Seattle, Portland, Sacramento and San Francisco DMAs. Wave Broadband has been provisioning its customers using Great Lakes Data Systems’ WinCable subscriber management and billing platform since 2003…. Read the rest of the article here.