OutSmart™
Next-Level Outage Management Has Arrived
Say hello to OutSmart™, the next-level suite of tools redefining how broadband providers manage outages and engage subscribers. With a comprehensive 360-degree approach, OutSmart keeps your subscribers informed, your operations smooth, and your team empowered—every step of the way.
OutSmart takes outage management to the next level, offering:
- Proactive Communication: Instantly notify subscribers via SMS, keeping them informed at every stage of the outage.
- Reduced Call Volumes: Automated updates mean fewer calls, freeing your team for critical tasks.
- Faster Resolutions: Real-time updates and streamlined workflows help restore service quickly.
- Seamless Integration: Effortlessly connect third-party systems for consistent, accurate updates.
- Error-Free Processes: Automate outage declarations and updates, ensuring smooth, reliable operations.
Key Features in the OutSmart Toolbox:
- BroadHub Watch™: Detects potential issues by monitoring CSR and work order activity, enabling proactive action.
- Outbound Messaging: Keeps subscribers informed in real time as the outage evolves and lets them text “outage” to check their service status.
- Webhooks: Deliver instant, account-level updates to third-party integrators, ensuring seamless, real-time insights that enhance the subscriber experience.
- RESTful APIs: Unlock the full potential of subscriber data, enabling third-party systems to seamlessly discover, initiate, and manage BroadHub activities for a fully integrated service ecosystem.
With OutSmart, broadband providers can transform outages into opportunities to build trust and loyalty—keeping subscribers connected, informed, and confident that you’re there for them.
OutSmart from GLDS
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