Case Studies

MidSouth Fiber recently deployed GLDS’ award-winning BroadHub Watch™, outage management and communication platform. The results during a recent network outage shows a game-changing shift in member engagement.

• Of those members that were SMS-Enabled:
  • Only 4% called the MidSouth Fiber call center to inquire about the outage.
  • 72% had previously contacted support when an outage occurred.
• Of those members that were SMS-Disabled:
  • 33% called the call center to report the outage.
  • 35% had never contacted support prior. Their first experience with calling MidSouth Fiber was over an outage.

These results speak volumes about how MidSouth is shaping their relationship with their member customers.

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Summary

CARLSBAD, Calif. – Oct. 14, 2024 –

Broadband automation is the game-changer Mid South Fiber needed to streamline their operations and stay focused on what matters most: their subscribers. With over 17,000 equipment-related changes processed in the past year, manual provisioning would have been a massive drain on both time and resources. Imagine dedicating more than 8,500 hours of labor to manually provision the needed systems. At a rate of just $23 per hour, that would cost nearly $200,000 every year.

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Summary

• • In 2019, Coos-Curry Electrical Co-op created Beacon Broadband, a wholly owned subsidiary with a mission to bridge the digital divide in southwest Oregon.
  • At build-out, Beacon Broadband will serve over 20,000 addresses in Coos, Curry and other areas of Douglas counties.
  • Provisioning was initially a time-consuming process without integration of the company’s various vendor partners under one integrated billing platform.
  • Beacon selected GLDS for customer management and billing, GLDS BroadHub® and SuperController® to power auto-provisioning for Calix Support Cloud, Revenue EDGE and Intelligent ACCESS EDGE systems for fiber access, support operations and Alianza Cloud Communications Platform (VoIP phone services)

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Summary

• • In 2020, Cullman Electric Co-op in Northern Alabama launched Sprout Fiber Internet to bring much-needed broadband service to their customers.
  • To Sprout Fiber, long-term success meant managing the service on their own, without consultants or hired guns.
  • Sprout Fiber chose GLDS’ customer management system for its provisioning and scheduling features, saving thousands of hours through its built-in automation.
  • The combined solution of GLDS’s SuperController™ with components of Adtran’s Mosaic One empowered Sprout Fiber to offer a superior customer experience.

• The result was a successful Phase-1 rollout, with Sprout Fiber securing over 2000 residential and commercial customers, including the regional medical center.

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This case study explores how an electric co-op in Navasota, Texas has accelerated their broadband deployment, and driven operational efficiencies by partnering with GLDS® and Calix to deploy fiber Internet services. GLDS’ best-of-suite approaches combined pre-integrated customer management, customer self-care, e-commerce, workforce management and subscriber billing with fully-automated service delivery for Calix’s Intelligent Access EDGE customer premise fiber solutions, and Revenue EDGE.

Growing in popularity among electric co-ops nationwide, MidSouth Electric Co-op heard from its members that they wanted fiber Internet, and they wanted the co-op to provide it. The co-op had been working on smart-grid initiatives, improving connectivity between its own offices and existing electronic devices in the field to maintain system reliability.

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