Summary

CARLSBAD, Calif. – Oct. 14, 2024 –

Broadband automation is the game-changer Mid South Fiber needed to streamline their operations and stay focused on what matters most: their subscribers. With over 17,000 equipment-related changes processed in the past year, manual provisioning would have been a massive drain on both time and resources. Imagine dedicating more than 8,500 hours of labor to manually provision the needed systems. At a rate of just $23 per hour, that would cost nearly $200,000 every year.

• Over the past 12 months, Mid South Fiber has processed 17,018 equipment-effecting work orders.
• Without automation, Mid South Fiber would pay a resource $23/hr (fully loaded) to manually configure their PON infrastructure for each equipment-impacting work order. On average, that manual configuration would take about 30 minutes of effort.
• Without automation, manual provisioning for those work orders would have required 8,509 hours’ worth of effort.
• Based on the estimated rate of pay, and estimated minutes to manually provision, the economic value of automation for Mid South is about $195,707/annually.

But it’s not just about saving money. Automating service provisioning removes the risk of human error, ensuring customers always get the exact services they subscribe to—no more, no less. Mid South Fiber, powered by GLDS’ comprehensive BSS/OSS platform, can focus on delivering a seamless, error-free experience. This means fewer mistakes, fewer customer complaints, and no revenue lost to misconfigurations.

Luke Hofferber, Technical Project Coordinator at Mid South Fiber, sums it up perfectly: “Automation empowers our teams to focus on what’s most important: The Subscriber.”

By leveraging GLDS’ powerful ecosystem, Mid South Fiber has transformed their operations. From automating complex provisioning tasks to simplifying billing and customer self-care, automation has become a key driver of their success. And it’s not just about efficiency—it’s about delivering the right service, every time.

In a competitive broadband market, automation isn’t just a nice-to-have; it’s a necessity for driving growth, cutting costs, and keeping customers happy. That’s the real power behind GLDS and Mid South Fiber’s success.