GLDS > 2011

Yearly Archives: 2011

GLDS to Demo Workforce Management at FTTH @Broadband Technology Review

9/21/11 by BTR Staff  | GLDS plans to demonstrate its new workforce management platform, WinForce tech, at the Fiber To The Home Conference and Expo in Orlando Sept. 26-30.

The WinForce tech platform, which is integrated with GLDS’ WinCable billing and subscriber management system, is designed to give field technicians real-time access to assigned work, as well as customer and account details by putting WinCable tools on a hand-held device, such as a smartphone, tablet, netbook or laptop. The product requires only an Internet connection and is not dependent on any one platform.

More

GLDS tool gives techs problem-solving autonomy @CED Magazine

9/19/11 by By Brian Santo
Great Lakes Data Systems (GLDS) has announced a tool that field technicians and installers can use to access customer data.

The new WinForce product can reside on any mobile PC, tablet or handheld deviceClick here!. It connects via the Internet to GLDS’ WinCable billing and subscriber management platform, giving technicians access to assigned work, as well as customer and account details. More

GLDS Plans Live Demo of Workforce Management Platform @Billing & OSS World

9/19/11
Great Lakes Data Systems (GLDS), which just debuted its new workforce management platform in June, will give customers a chance to see it in action during a live demonstration next week.

GLDS’ WinForce tech is fully integrated with the company’s WinCable billing and subscriber management system. It gives field technicians instant, real-time access to assigned work, as well as customer and account details. WinForce tech eliminates calls into dispatch by putting WinCable tools on a handheld device technicians can use to independently solve problems and provide the best, quickest customer service possible, the company said. More

GLDS Demonstrates New Workforce Management Platform at Fiber-To-The-Home Conference & Expo

WinForce tech Gives Broad Control Over Subscriber Environment and Real-time Visibility for Field Technicians

Carlsbad, Calif. – Sept. 19, 2011 – Great Lakes Data Systems, Inc. (GLDS), the leading provider of PC-based subscriber management and billing systems for the cable television industry, today announced plans to demonstrate the company’s new workforce management platform WinForce techTM at the 10th Annual Fiber To The Home (FTTH) Conference and Expo in Orlando Sept. 26-30, 2011, in GLDS’ booth #400.

The FTTH Conference and Expo is N. America’s largest event dedicated to all-fiber networks. Additionally, GLDS was recently named a Top 100 company in 2011 by Broadband Communities Magazine, which honors the pioneers of fiber to the home and supports the magazine’s mission of “Building a Fiber-Connected World.” More

Billing Subscribers in a Changing Market @Broadband Communities

7/6/11 by Masha  Zager
Behind every successful service provider is a great billing system.  Responding to market changes with timely new offerings and then marketing these new offerings effectively requires a flexible, customizable billing system that lets service providers implement changes quickly and easily.  When Tullahoma Utilities Board (TUB), a municipal utility in Tennessee, added a telecommunications branch in 2007, a new billing system was a clear necessity. Dwight Miller, TUB’s administrative manager, says that although the utility already had billing software for its electricity, water and wastewater services, billing for triple-play communications services over fiber was far more complex.
More
1 2 3 4 5