Billing Subscribers in a Changing Market @Broadband Communities
7/6/11 by Masha Zager
Behind every successful service provider is a great billing system. Responding to market changes with timely new offerings and then marketing these new offerings effectively requires a flexible, customizable billing system that lets service providers implement changes quickly and easily. When Tullahoma Utilities Board (TUB), a municipal utility in Tennessee, added a telecommunications branch in 2007, a new billing system was a clear necessity. Dwight Miller, TUB’s administrative manager, says that although the utility already had billing software for its electricity, water and wastewater services, billing for triple-play communications services over fiber was far more complex.
